"Characterized by Conciliation: Here’s How Business Can Use Apology to Diffuse Litigation" (Alternatives, Vol.26 No.7 July/August 2008) - Download PDF

"For Practical and Legal Reasons, An Apology When Things Go Awry Is a Good Idea, but Beware of the Dangers" (Alternatives, Vol.26 No.6 June 2008) - Download PDF

“Punitive Damages" (Encyclopedia of Business Ethics in Society, Sage Publications, 2007)
- Download PDF

“Ethics in Government Act of 1978" (Encyclopedia of Business Ethics in Society, Sage Publications, 2007) - Download PDF

Business Negotiations and the Resolution of Conflict (Sharp Publications, MBA/MIB Text for Negotiation Class, 1997, Rev. 2007)

“Handling Better Business Bureau Vehicle Claims” (Los Angeles Lawyer, 2005) - Download PDF

“Am I my Brother’s Keeper:  An Exercise to Help Examine the Limits of Ethics in Negotiation”
(Graziadio Business Report, Fall, 2005) - Download PDF

“Some Mediation Tips” (San Fernando Valley & Santa Clarita Valley Realtor Report, 2004)- Download PDF

“Negotiating Effectively:  The First Move – a Strategic Choice” (Graziadio Business Report, 2003) - Download PDF

“The Car Deal:  An Exercise to Teach about ‘Opening Gambits’ in Negotiation” (Graziadio Business Report, 2003) - Download PDF

 

 

 

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